Acceptance of Terms of Use
14326113 Canada Inc. is the owner and administrator of the https://kitchencook.ca/ website. Our website use policy sets out the terms and conditions of access and use. By using or visiting the site, you are bound by and agree to abide by these terms. If you do not agree with this policy, you must not access or use the website. 14326113 Canada Inc. reserves the right to change these terms of use, in whole or in part, at any time without notice. Users are advised to refer to the Terms of Use regularly to review the latest version. This site is intended for Canadian residents only.
Accuracy of Information
14326113 Canada Inc. puts a great deal of effort into developing and updating the site. Nevertheless, there may be errors in the information provided, or the information may be incomplete or less current. In such cases, 14326113 Canada Inc. cannot guarantee the accuracy of the information provided. In no event shall 14326113 Canada Inc. be liable for any damages whatsoever resulting from any error contained in this site, or from the use of or inability to access this site.
Prices
The product catalogue contains prices in Canadian dollars.
Proprietary Rights
The user acknowledges that he/she does not acquire any rights to the data, information and products accessible on the site, nor any intellectual property rights. All material on this site may not be used without the written permission of 14326113 Canada Inc.
Satisfaction Guarantee
Any customer who is dissatisfied with their unit, except for a special order, for a reason beyond our control, may return the unit in its original packaging, with the original documentation, for a 25% restocking fee and shipping charges if applicable.
For web sales, within 10 days of the delivery date.
Commercial warranty
What's covered?
A 14326113 CANADA INC warranty covers repair or replacement of your Theo device if it proves defective due to faulty materials or workmanship during the warranty period.
What is not covered:
- Accidental damage
- Damage resulting from use not in accordance with the nameplate.
- Damage caused by non-compliance with maintenance recommendations.
- Damage caused by external sources such as transport, weather, power failure or power surges.
- Failures caused by:
o negligent use, misuse, mishandling or careless operation of the device ;
o Use of the vacuum cleaner not in accordance with the 14326113 CANADA INC. user's manual;
o Use of a 14326113 CANADA INC appliance for purposes other than normal domestic use in the country where it was purchased.
o Use of parts not assembled or installed in accordance with 14326113 CANADA INC. instructions.
o Repairs or modifications made by parties other than 14326113 CANADA INC.
Terms of warranty :
The terms of the 14326113 CANADA INC. warranty are as follows:
- The warranty takes effect on the date of purchase (or date of delivery, if later).
- Please complete the form on our website https://kitchencook.ca/qc/content/11-garantie
- You must provide proof of delivery/purchase before any work can be carried out on your device under warranty. Please note that without this proof, any work carried out will be invoiced. Please retain your purchase receipt or delivery slip.
- All work will be carried out by 14326113 CANADA INC or its authorized agents.
- Any parts replaced become the property of 14326113 CANADA INC.
- This warranty is in addition to and does not affect your statutory rights as a consumer.
When does the warranty take effect?
The 14326113 CANADA INC warranty takes effect on the date of purchase or delivery of your unit (whichever is later).
The warranty period is 2 years for parts and labor.
Damage and defects
On delivery, examine your equipment immediately. Be sure to mention any defective or damaged products to the delivery team. If the delivery team has already left the premises, you have 24 hours to report the damage or defect by contacting us by email at after-sales@kitchencook.ca or on social networks.
Here is some useful information:
Any product with a cosmetic defect within 24 hours of delivery will be repaired (in the case of a replaceable part), exchanged or compensated.
You will need to have the model number and serial number of your device handy.
You may be asked for photos/videos of the damage.
Despite this return policy, we reserve the right to refuse the return of goods at our sole discretion. We also reserve the right to make changes to our return policy at any time and without notice.
General Information
Orders are subject to stock availability. If an item is out of stock and discontinued by the manufacturer at the time you order it, we will notify you and refund the full amount of your order in the original form of payment.
Delivery Locations
Items offered on our website can only be shipped to certain addresses in Canada and Quebec. The cities and delivery costs will be indicated in the shopping cart.
Delivery time
Within 48 hours of your order, you will receive a communication from our delivery department to give you the delivery time and to determine with you the delivery time.
Delivery process
Each delivery is carried out by an experienced team and proceeds as follows:
The day before your delivery, you will receive an automated call between 5pm and 7pm with a message indicating a 4 hour time slot for the day of delivery during which you must be available to go to the delivery location.
On the day of the delivery, you will receive a call informing you that the delivery will be made within the next hour. You must go immediately to the delivery site to wait for the delivery team.
Deliveries do not include the installation of the equipment. The delivery team will collect all boxes and waste.
Delivery charges vary depending on the delivery area and other conditions.